Votre hôtel Eco-Friendly au coeur de noumea

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Votre hôtel Eco-Friendly au coeur de noumea

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Guest satisfaction questionnaire

Thank you for choosing GONDWANA for your recent stay and for accepting to complete this customer satisfaction questionnaire.

Your feedback is valuable and allows us to continue to meet and exceed your expectations.

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Questionnaire de satisfaction EN

Your reservation...

How about you tell us more on how you found out about our hotel?

What encouraged you or motivated you to stay at our GONDWANA Hotel?

value for money

location

private & secure parking

Children facilities

Our « green » and ecological engagement

other reason please specify : other reason please specify :

How did you hear about our hotel?

Recommended / Word of mouth

Facebook

Brochure

Other, please specify:Other, please specify:

Other, please specify:

Telephone call to the hotel

I booked via the hotel site www.gondwana.nc

Made my reservation during a previous stay at the hotel

Arrived at the hotel without a prior reservation

Someone else made my reservation on my behalf

Internet reservation on another website (thank you to indicate which) : Internet reservation on another website (thank you to indicate which) :

Your Stay…

Let’s now talk about your actual stay with us.

Please provide your room number *

Your date of arrival *

Your date of departure *

Were you satisfied with your overall stay?

Did the quality of our services meet your expectation?

Were you been pleased with our team members kindness and helpfulness?

Did you feel secured while staying with us ?

Please indicate any problems encountered during your stay from the following list :

Reservation : Was your reservation correct ?

Hotel : Functionality of the lifts

Hotel : Internet / wifi

Room : Functionality of your door keycard

Room : Functionality of the electricity keycard

Room : Cleanliness and state of the room / bathroom

Room : Lighting

Room : Odours in the room / bathroom

Room : Bed

Room : Ease of being able to work in the room

Room : Functionality of the TV / remote

Room : Air-conditioning

Bathroom : Water temperature (hand basin / shower)

Bathroom : Drainage of water (hand basin / shower)

Bathroom : Water pressure (shower)

Staff : Service and attitude of our staff

Guest : Problem encountered with other guest

Guest : Problem encountered with other guest

Did a member of our staff provide exceptional service ? Would you please remember her or his name?

If you were to let us know one thing that would have made your stay more pleasant or more comfortable what would that be?

See you again soon…

What is the likelihood that you will return to GONDWANA Hotel for your next stay ?

Very likely

Likely

Possibility

Unlikely

Very unlikely

If you would like to subscribe to our newsletter please provide us with your email address details:

Si vous êtes un humain, ne remplissez pas ce champ.

Thank you for taking the time to complete our questionnaire. Your comments assist us greatly in our efforts to provide ongoing improvements to our guest experience.

We look forward to welcoming you back to GONDWANA Hotel ![

RECLAMATION FORM

You stayed in our hotel and you were not completely satisfied with our services or you encountered an issue you would like to report directly to the Management Team. This express form will allow you get in touch with the management straight away. It is our prime concern that your needs and expectations are met and in return the Management team will commit to reply to you as soon as possible.

Réclamation Express - EN

Nom / prénom *

E-mail *

Téléphone

Réclamation *

Si vous êtes un humain, ne remplissez pas ce champ.

A propos

Réception : +687 26 97 99 BP 392 | 98 845 Nouméa Cedex 19 Rue Auguste Brun – 98 800 Nouméa reservation@gondwanahotel.nc

Newsletter

Ecologie, bons gestes, vie nouméenne, actualité de l'hôtel, promotions et offres spéciales. Abonnez-vous à notre newsletter.

Footer - abonnement NL

E-mail

Si vous êtes un humain, ne remplissez pas ce champ.

Liens pratiques

Hotel à Nouméa / Agence web-marketing à Nouméa : Mon Coach Webmarketing NC

Feedback

Être à votre écoute : telle est notre priorité. Vous désirez partager avec nous une émotion, une sensation, une idée : utilisez ce formulaire ! Véritable ligne directe entre vous et la direction de l'hôtel, elle nous permettra d'agir au plus vite pour que votre satisfaction soit toujours au rendez-vous.

Message *

Vous pouvez compléter ce formulaire anonymement. Vous pouvez indiquer vos coordonnées si vous désirez que nous vous répondions.

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